Refund requests for tickets

For questions related to refund requests you may contact call-centre.
+38 089 323 98 44 – for calls within Ukraine
+33 (0) 1 70 48 5320 – for calls from abroad

Please note: our refunds Department handles refund requests for tickets issued by Air France in Ukraine only.

Please check if your ticket has been issued by Air France: the ticket number begins with «057-XXXXXXXXXX». Air France name is written in the title of the e-ticket.

If another airline is mentioned, please submit your refund request to that carrier.
If a travel agency issued your ticket, please contact them directly to request a refund.

The total refund amount is calculated based on the fare conditions for your ticket, taking into consideration the chose payment method.
It is possible to request refund of total paid amount in case your visa request was denied and you have a confirmation paper of that refusal.

Please address Air France agency to refund tickets paid in cash:
- Kiev. ul. Ivana Franko 34/33.

Prior endorsement by phone is required to confirm if the necessary amount is available. Please contact our call-center. Also it is required to show passenger’s passport.

Notarially authenticated warrant from passenger is required to receive refund in cash by third party person. Also it is required to show the copy of passenger’s passport and the passport of third party person.

Tickets paid by credit cards are to be refunded to the same credit card used in payment. If this card was reissued by the moment of refund, please show confirmation letter of the reissue provided by your bank.
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